Terms

Last updated 2026-09-13

These terms are the agreement between you and AIVM Technologies, S.A. for using Untold. Using the service means you accept them. They are written to be read.

Who you are contracting with

AIVM Technologies, S.A., incorporated in Panama, registered at The Century Tower, office 317, Vía Ricardo J. Alfaro, Betania, District of Panama, Province of Panama, Panama. Contact: [email protected].

Using Untold

You may use the service with or without an account. You are responsible for what you send and for anything done through your identity or API keys. You must be old enough to enter a contract where you live; the service is not directed at children.

What you may not do

A paid plan removes topic restrictions. It does not remove these. The list is deliberately short and we will not quietly grow it: if it changes, the change is published on this page before it takes effect.

• Anything illegal where you are, or where we are.
• Sexual content involving minors, or content that sexualises a real person without consent. There is no tier on which this is permitted.
• Material intended to direct violence at a real, identifiable person or group, or to facilitate an actual attack.
• Building weapons capable of mass casualties — biological, chemical, nuclear or radiological.
• Attacking the service or other users: breaking authentication, scraping around rate limits, reaching for data that is not yours, reselling access you did not buy.
• Impersonating a real person or organisation in order to deceive someone.

On the end-to-end encrypted path we cannot see your prompt and therefore cannot moderate it. That is a deliberate property and not a loophole: the rules above still bind you, and we act on what is reported or otherwise established.

Reporting something

If you find a published character, or anything else here, that breaks the rules above, write to [email protected] with a link and a sentence about what is wrong. If you are reporting content that infringes your copyright, say so and identify the work; if you are reporting something urgent — a real person at risk, or material involving a minor — put URGENT in the subject and we will look at it first.

We will tell you what we did unless doing so would identify someone at risk. Reporting in bad faith, at volume, to suppress content you merely dislike is itself a breach of these terms.

When you report something we confirm we have it, and we tell you what we decided and why. If you think we got it wrong, reply and say so: a person will look again. We are a very small company and we do not run a formal appeals body or use an out-of-court dispute settlement service — saying that plainly is better than implying a process we do not have.

Suspension

We may suspend or close an account for breaking the rules above, and we will say why unless telling you would itself cause harm or break the law. If we close a paid account for a reason that turns out not to be yours, we refund the unused part.

Age

You must be 18 to use the uncensored models, and old enough to enter a contract where you live to use anything else. By using the service you are telling us you meet that.

We do not verify it, and we would rather say so than let a sentence imply a control. There is no age field anywhere in this product and no check runs. If we learn an account belongs to someone under age we will close it and delete what it holds; write to [email protected] and we will act on it. Whether to add an age gate — and what one would cost a product whose whole shape is that you need no account — is a decision we have not made.

Plans and payment

Free use is unmetered on our attested models in the sense that matters — there is no message allowance and no daily cap — but it is rate limited, at 20 requests a minute on the chat path, which is there to stop one caller crowding out everyone else rather than to ration you. The agent spends that budget faster because one run makes several calls, so a free account gets roughly three agent runs a minute rather than twenty. Paid plans add topic freedom and a credit allowance. Be aware of what that allowance is worth today: nothing on this service spends a credit yet.Credits were built for image, video and music, none of which are live, so a balance accrues and waits. The pricing page says the same thing at the point of sale, and it belongs in the contract too. Prices are shown on the plans page before you buy and are in US dollars and are the whole amount charged. We do not currently calculate or collect VAT or sales tax, so nothing is added at checkout. If that changes we will show a tax-inclusive price before you are asked to pay, rather than adding it at the end.

A subscription renews automatically every month at the price shown until you cancel, and you keep access to the end of the period you have paid for.

You cancel from your account page, with one confirmation step and without writing to anyone and without explaining why. It takes effect at the end of the period you have already paid for, so cancelling never takes away something you have bought. An earlier version of this page said to email us, because the control did not exist; it does now, and if it ever fails for you the address below is a fallback rather than the route.

If you live in the European Union or the United Kingdom you have 14 days to withdraw from a new subscription, and you do not have to give a reason. Write to [email protected] within those 14 days and we refund the subscription in full, within 14 days of being told.

To withdraw, you can simply say so in an email — Support has the address and what to include. If you would rather use the standard form, this is it, and copying it is enough: “To AIVM Technologies, S.A., [email protected]: I hereby give notice that I withdraw from my contract for the supply of the following service: [plan], ordered on [date]. Name, address, date.” You do not have to use it and we will not ask why.

We do not ask you to give that right up. The law lets a digital service ask you to waive it in exchange for starting immediately, and we do not collect that waiver at checkout — so within the 14 days you get the whole payment back, not a proportion of it, whatever you have used. Outside those 14 days we do not refund a period already used, except where the law requires it or where we got something wrong. Cancelling stops the next charge rather than refunding the current one, which is why cancelling early costs you nothing.

What we promise, and what we do not

We publish a page of our own limits, most of it computed from the running system and the rest marked as written by hand, and it is the authoritative statement of what this product can and cannot prove. It is more specific than this section and it is deliberately unflattering.

Beyond that, the service is provided as it is. We do not warrant that it will be uninterrupted, that a given model is available, or that an answer is accurate, suitable or safe to act on. An AI model can be confidently wrong. Do not rely on one for medical, legal, financial or safety-critical decisions without a qualified human.

A verified receipt proves which enclave produced an answer and that the answer has not been altered since. It is evidence about provenance. It is not a statement that the content is true.

Liability

To the extent the law allows, we are not liable for indirect or consequential loss or lost profits, and our total liability for any claim is limited to what you paid us in the twelve months before it arose, or one hundred United States dollars if you paid us nothing.

Four things that cap does not touch, because a limit that swallows the service’s own purpose is not a limit, it is a disclaimer of the product. It does not apply to fraud, or to death or personal injury caused by negligence. It does not apply to your rights when the service is not as described — if you are a consumer in the European Union or the United Kingdom, the law gives you a remedy for digital content that does not conform, and nothing here reduces it. It does not apply to damages under data-protection law for how we handle your data. And we have removed lost or corrupted data from the exclusion above: this service stores your conversations, so excluding liability for losing them would be excluding liability for the one thing you asked us to do.

Your content

What you send stays yours, and we claim no ownership of what a model returns to you. We take only the permission needed to run the service: to process your prompt in order to answer it. If you publish a character, you are granting other users permission to use it as published, and granting us the permission we need to host, display and cache it in order to show it to them. You are telling us that it is yours to publish and that it does not depict a real person without their consent.

We can remove a published character. If we remove yours we will tell you what was removed and why, and you can reply and ask us to look again. Nothing screens a character automatically — there is no filter, so any removal is a person’s decision and we will say whose reasoning it was.

If you use this service in the course of a business — through the API, or by publishing characters commercially — and someone brings a claim against us because of what you sent, published or did here, you will cover our reasonable costs of defending it. That does not apply to the extent the claim arises from our own breach.

That does not apply to you if you are an ordinary consumer. It used to be written to cover everyone, which would have made a person using a chat product personally liable for our uncapped legal costs — a term that is unfair under EU and UK consumer law and, more to the point, is not something we would ever actually do to somebody. If you publish something you had no right to publish we will remove it, and where we are out of pocket because of deliberate wrongdoing the ordinary law already covers us without a clause like this one.

Changes

We may change these terms, and only for a reason: the law changed, the service changed, our costs or our providers changed, or something here turned out to be wrong or unclear. We will not change them arbitrarily, and when we do we will say which of those it was.

If a change materially reduces your rights we say so on this page before it takes effect, and the date at the top always reflects the last substantive change. If you are paying us and we have your email we tell you directly, at least 30 days ahead. You can end your subscription at any point before it applies and the change will not bind you — and because cancelling takes effect at the end of the period you have paid for, leaving over a change you dislike costs you nothing.

Continuing to use the service after a change has taken effect is acceptance of it. That sentence is doing less work than it looks like: it applies only to changes announced the way this section describes, and never to one that appeared without notice.

Tokens and staking

CGPT is not offered by us as an investment and we make no representation about what it is worth or will be worth. Nothing on the token page is an offer to sell a security or a financial instrument, or investment advice.

Staking does not currently unlock anything, and this clause used to say it did. The intent is that staking CGPT reaches the same plan entitlements a subscription does, and the rungs are published on the token page. The mechanism is not built: a plan is granted by exactly one code path and that path runs only when a payment settles. There is no wallet connection, no balance is read, and no amount of staked CGPT changes what your account can do today. If and when it does, the rule will be that entitlement ends at the close of the period you are in once you unstake or fall below a threshold — a key to a door rather than a purchase of one. Buybacks and burns described on that page are conducted by a ChainGPT entity rather than by us, and we do not commit to any schedule or any amount.

You may not stake or use CGPT where doing so would be unlawful, or if you are subject to sanctions in a jurisdiction we are bound by.

Law

These terms are governed by the law of Panama. If you are a consumer, that choice does not deprive you of the protection of the mandatory rules of the country where you live, and you may bring proceedings against us in the courts of that country. We will bring proceedings against a consumer only in the courts of the country where that consumer lives. For everyone else, the courts of Panama have exclusive jurisdiction.